Defects, breakage, dissatisfaction, etc.

It can happen!

We commit to doing our best to resolve these issues whenever possible.

Your feedback helps us improve our offerings for your satisfaction.

For any request, contact us: 1) Via the contact form. 2) By phone (weekdays, 9 AM – 6 PM).

Please mention:

• The exact product reference.
• What the problem is.
• Provide photos (often faster and more precise than lengthy, vague explanations).

Other recommendations: Don’t try to fix a defective product yourself.

This will automatically void your claim.

We will respond to all polite and courteous requests. Our response will range from a simple SMS or phone call to as many exchanges as needed to properly process your request.

Just a reminder: service is not an entitlement. Despite our efforts, some claims may not be successful.